Trial and cancellation

7-day free trial

Every new subscription starts with a 7-day free trial with full access. You add a payment card when you start, but nothing is charged during the trial.

When you're charged

• If you cancel before the 7 days are up, you won't be charged at all.
• If you don't cancel, A$29.99 is charged automatically when the trial ends. This covers your first year.
• Your subscription then renews automatically each year, on the same date, at A$49.99 a year until you cancel.

Cancelling

You can cancel at any time from your account, or by emailing support@protocollab.org. Cancelling stops the next payment. If you cancel after a payment has been taken, you keep access until the end of the year you've paid for.

Refunds

Because you can try ProtocolLab free for 7 days first, we don't offer refunds for change of mind, including if you forget to cancel before a trial or renewal.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major failure with the service, you are entitled to cancel and receive a refund for the unused portion, or compensation for its reduced value. Nothing in this policy limits those rights. To raise a problem, email support@protocollab.org.