Privacy policy

This policy explains what information AIFORMA Pty Ltd ("we", "us") collects through ProtocolLab, how we use it and the choices you have. We handle personal information in line with the Australian Privacy Principles.

What you enter in the calculator

What you enter in the calculator, including compounds, amounts, stock, prices and saved templates, is always kept in your browser on your own device.

If you create an account, we also store your email address, an encrypted form of your password, and a copy of your plan so it's available when you sign in on another device. This is stored with our database provider, Supabase, in its Sydney, Australia region, and access to each plan is limited to the account that owns it. We don't look at, analyse or share the contents of your plans. You may consider this information sensitive, so only create an account if you're comfortable with it being stored this way.

If you don't sign in, nothing you enter is sent to us. Using Reset Data in the app clears your plan on this device and, if you're signed in, the copy in your account. To delete your account entirely, sign in and use Delete account in the app, or email us. This removes your account and the plan stored with it.

Launch list

If you join the launch list, we store your email address so we can tell you when ProtocolLab launches. It is stored with Supabase in its Sydney, Australia region. To be removed, reply to any email from us or email support@protocollab.org.

Payments

Subscriptions are processed by Stripe. Your card details go directly to Stripe and are never sent to or stored by us. We keep your Stripe customer reference and the status of your subscription (for example, trial, active or cancelled) so we know whether your account has access. Stripe handles your payment information under its own privacy policy.

Feedback you send us

If you use the Give Feedback form, we collect:

• your rating and message
• your email address, only if you choose to add it
• the page you sent it from and your browser type, to help us fix problems

We use this only to improve ProtocolLab and, if you gave your email, to reply to you. It is stored with our database provider, Supabase, in its Sydney, Australia region. Please don't include health information in feedback.

Emails to support

If you email support@protocollab.org, we keep your email address and message so we can respond and keep a record of the conversation.

Hosting and technical data

ProtocolLab is hosted by Vercel. Like most websites, its servers automatically record technical details such as IP addresses and request times, which are used for security and to keep the service running. We don't use advertising trackers.

Sharing

We don't sell your information. We share it only with the service providers above so they can run ProtocolLab for us, or where the law requires it. Some providers may store or process data outside Australia.

Your choices

You can ask to see, correct or delete the information we hold about you by emailing support@protocollab.org. If you are unhappy with how we handled your information, contact us first. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We will update this policy when ProtocolLab changes, including before accounts or payments are introduced. The date at the top shows when it last changed.